VandaagMetabo boormachine
De Pijp · 250 m
SSanneBuurtgenoot
← Selected work
02 / Marketplace · UX/UI · Art direction
Peerby.
Making neighborhood sharing feel simple.
Borrowing a drill should be easier than buying one. Peerby connects neighbors through the things they already own. The design challenge is to support discovery while making the human handoff understandable.
View design system- Audience
- Neighbors borrowing & sharing items
- Contribution
- UX/UI & art direction
- Product
- Community sharing platform
- Status
- UX/UI design
How can a borrowing experience help someone move from “I need this” to a clear, confident request?
My UX/UI work focused on making neighbourhood sharing easier to navigate. A borrowing journey connects discovery with a human agreement: finding an item is only useful if both people can understand what happens next.
The design tension
A useful item is only one part of the decision. Availability, location, and the agreement with its owner all affect whether borrowing will work.
02 / Customer journey
See the whole journey.
Explore the key tasks, potential friction, and opportunities across the journey.
Action & touchpoint
Search or browse for an item.
Potential friction
A useful result may still be unavailable.
Design opportunity
Make relevant availability easy to inspect.
Action & touchpoint
Review the item and its owner.
Potential friction
Details may not answer when or how collection works.
Design opportunity
Put timing and handoff expectations near the request.
Action & touchpoint
Send the owner a borrowing request.
Potential friction
A vague request leads to extra coordination.
Design opportunity
Include dates and a concise message.
Action & touchpoint
Agree a return and confirm completion.
Potential friction
The end of the borrowing period can be ambiguous.
Design opportunity
Offer a clear return confirmation and next step.
Read the complete journey
- Discover — Find something nearby
Search or browse for an item. A useful result may still be unavailable. Make relevant availability easy to inspect.
- Evaluate — Understand the agreement
Review the item and its owner. Details may not answer when or how collection works. Put timing and handoff expectations near the request.
- Request — Ask with confidence
Send the owner a borrowing request. A vague request leads to extra coordination. Include dates and a concise message.
- Return — Close the loop
Agree a return and confirm completion. The end of the borrowing period can be ambiguous. Offer a clear return confirmation and next step.
03 / Concepts & iterationConcept study
Make the tradeoff visible.
Direction A
Request immediately
A short path to contact, but the owner may receive an incomplete request.
Direction B
Dates before request
One more input, with clearer expectations for both people.
This exploration asks for timing before sending a request. The extra step is only justified if it reduces uncertainty for borrowers and owners. It should not require unnecessary personal information.
A / Initial concept
Peerby
An initial structure
Find an item
- 01Search nearby
- 02Item details
- 03Contact owner
- 04Send request
Continue →
B / Refined concept
Peerby
A clearer next step
Borrow with a clear plan
A focused view, with the wider journey one step away.
- →Choose borrowing datesSuggested next actionNext
- 02Check collection details
- 03Send request
View the complete journey ↗
01
Assumption
An open-ended contact action may leave borrowing dates and handoff expectations unresolved.
02
Proposed change
Bring the requested dates and collection note into a short request summary before submission.
03
Validation plan
Compare whether borrowers can explain what they have requested and whether owners receive enough information to respond.
04 / Wireframes & task flowsDesign study
A complete borrowing request.
Trace a borrowing request from discovery to a pending agreement. A separate sequence shows how to recover when the dates do not work.
Primary task
Make a clear borrowing request
A neighbour needs a drill. The flow should explain the item, dates, and request status before either person commits.
- 01
Find an item
Start with the item and the neighbourhood; keep results easy to compare. View cordless drill - 02
Inspect & choose dates
Bring practical details and the borrowing period into the same decision. Review request - 03
Review the request
Summarize what will be sent, with a route back to edit it. Send request - 04
Make the status explicit
Separate a sent request from an accepted agreement. End of sequence
Flow outcomeThe request is pending until the owner responds. Sending it does not confirm availability.
Alternative & recovery
Recover from unavailable dates
The requested period is unavailable. Preserve the item and let the borrower revise the request.
- 01
Explain the conflict
Say what cannot be fulfilled and keep the next action specific. Change dates - 02
Choose another period
Show a new selection before asking the borrower to commit. Use these dates - 03
Review the revision
Make the changed dates obvious while retaining the collection note. End of sequence
Flow outcomeRevised dates return to the request summary for review before sending.
05 / Design systemComponent study
Familiar patterns.
Neighbourhood personality.
This component study connects Peerby’s friendly identity with the practical work of finding, saving, and borrowing. Search, categories, product cards, and profiles share a consistent hierarchy.
01
Identity and action
Green carries the neighbourhood identity while purple gives selected actions a distinct visual role.
02
Discovery with context
Product cards group the item, description, availability, and owner; categories and filter chips support scanning.
03
People remain visible
Avatars, profile cues, and friendly empty states give the interface a human presence throughout the borrowing journey.
06 / Testing & confidenceProposed test plan
Clarity before commitment
Proposed moderated usability study using borrower and owner scenarios.
Hypothesis
A structured request improves understanding of timing and collection without making the process feel unnecessarily demanding.
Tasks to observe
- Request a drill for a specific day.
- Explain whether the owner has confirmed availability.
- Recover when the preferred date is unavailable.
What would count as evidence?
Primary measure
Correct understanding of request status and borrowing dates.
Guardrails
Form abandonment, unnecessary data entry, and uncertainty about owner confirmation.
Decision rule
Advance the structured flow if people can accurately explain the agreement and complete a request without assistance. Investigate any repeated confusion before a live experiment.
What the work made possible.
The design brings a clear visual language to neighbourhood borrowing. The request wireframes explore how dates and collection details could help borrowers and owners reach a clearer agreement.
NLS
GOED GEREGELD, GEWOON IN JE BUURT
Wat wil je lenen?
Zoek een boormachine, ladder, beamer… De Pijp, Amsterdam
AllesGereedschapTuinThuis & feest Filters
Te leen in jouw buurt
Een handig idee begint vaak om de hoek.
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JE LEENAANVRAAG
In voorbereidingEen duidelijke afspraak.
Boormachine van Sanne
WANNEER HEB JE HET NODIG?
Kies je ophaal- en terugbrengdatum
BERICHT AAN SANNEHoi Sanne! Ik wil graag een plank ophangen. Zou ik je boormachine dit weekend mogen lenen?
Je exacte ophaaladres deel je na de afspraak.
Zo werkt lenen
1Vraag het aanVertel wat je nodig hebt en wanneer.
2Spreek samen afStem de details af met je buur.
3Breng het netjes terugKlaar voor de volgende klus.
Dichtbij is vaak dichtbij genoeg.
De Pijp, Amsterdam
+−
In jouw buurtLocaties bij benadering
100 m© Kadaster / PDOK · BRT Achtergrondkaart Locaties zijn bij benadering. Het ophaaladres volgt na een afspraak.
Peerby · Interface design study · Product photography: Peerby
Map data: Kadaster / PDOK · CC BY 4.0. Portfolio interface studies with sample content.
What I would examine differently
I would give equal research attention to owners and borrowers. Optimizing the request screen for the borrower alone could move coordination effort onto the person lending the item.